Return & Exchanges

At Kepeshop.com, we curate an exquisite selection of premium home furnishings, artistic decor and refined kitchenware for discerning households across Europe and North America. Upholding our pursuit of sophisticated craftsmanship and seamless shopping experience, we have formulated this comprehensive Returns & Exchanges Policy to safeguard the legitimate rights of our clients while maintaining operational transparency. We aim to deliver absolute satisfaction with every piece you bring into your living space.

All requests for returns or exchanges must be formally submitted to our dedicated customer support team within thirty (30) calendar days upon receipt of your order. We recommend that you carefully examine all merchandise immediately after delivery. Any return or exchange inquiry raised subsequent to the expiration of this 30-day window will not be acknowledged, reviewed or processed under any circumstances. We retain the right to decline all late claims in accordance with the terms stipulated herein.

Should any item arrive with manufacturing flaws, functional defects, transit damage, or deviate materially from its official product description, we provide complimentary return or exchange services without undue complication. Under such circumstances, Kepeshop shall bear the full burden of all shipping expenses incurred for the return shipment, as well as any delivery fees for replacement goods. Upon receipt and inspection of the returned goods, we will proceed with either issuing a full refund or dispatching an identical replacement in a timely manner. We firmly stand behind the quality of our curated collections and take full accountability for all product-related imperfections originating from our supply chain or logistics procedures.

We acknowledge that aesthetic preferences and household layout planning may evolve after purchase. Within the valid 30-day period, we accept voluntary returns initiated solely on account of personal preference, including but not limited to disliking the style, inappropriate sizing, or simply changing your mind about the purchase. Please kindly note that for such non-quality-related return requests, the customer shall assume all shipping charges associated with sending the goods back to our designated return address. The initial delivery cost paid at checkout is non-refundable. Refunds will only be authorised once our warehouse receives, inspects and confirms that the returned merchandise complies with our product condition requirements.

To qualify for refunds or exchanges, all returned articles must satisfy the following criteria:

Any returned products failing to meet the above standards will be deemed ineligible for refunds or exchanges and may be sent back to the customer at the customer’s cost.

Prior to dispatching any items back to our facility, you are required to reach out to our customer support team via official communication channels. Please provide your unique order reference number, clear photographic evidence (if claiming product defects), and specify whether you prefer a full refund or a product exchange. Our support specialists will furnish you with official return guidelines, authorised return address and relevant reference information. Returns shipped without prior notification to customer service may encounter processing delays or risk rejection.

This Returns & Exchanges Policy prevails over all informal verbal communications. Kepeshop reserves the right to revise the terms of this policy periodically, with updated versions published directly on our official website. All orders shall be governed by the policy effective at the time of purchase.